Here are some of our customers most commonly asked questions:
Please check the schedule for boarding and departure times. It is recommended that you arrive one-half hour prior to boarding time. Remember, you will need to pick up your boarding pass at the Vista Shop prior to boarding the boat. The cruise will depart promptly at the time listed.
IF YOU CANCEL: If you need to cancel your reservation – No cash or credit refunds will be given. A change of date is permitted if you notify the Vista Fleet by noon the day before your scheduled cruise (unless otherwise noted at the time of reservation). If you do not call to change the date, or if you do not arrive in time to board the cruise, you will be charged the full ticket price.
IF WE CANCEL: For all Cruises, we have a minimum of 20 people needed to depart. If that minimum number isn’t met prior to departure the cruise will be cancelled. You will be notified as soon as possible and asked if you would like to reschedule. If that is not possible, a full refund will be issued. A full refund is the limit of our liability for cancellations by this company
When you pick up your boarding pass, please present your discount coupon. Your credit card will be credited at that time.
The Vista Fleet boats are fully enclosed and climate controlled for your comfort. This ensures comfortable sailing, rain or shine, in the spring, summer, and fall. You may want to bring an umbrella for the boarding process and for sightseeing on the outer decks.
Passenger dress ranges from comfortable and business casual to dressy. Wear whatever you feel comfortable in. Shoes and shirts are mandatory for all passengers. Evenings in the Twin Ports can be chilly, so you may want to bring a sweater or light jacket for sightseeing on the outer decks.
The first deck of the Vista Star is wheelchair accessible. Wheelchair accessible bathrooms are located on shore in the Vista Shop and are available prior to and after your cruise. Please notify the Vista Fleet in advance at 218-722-6218 if someone in your party has trouble walking up stairs or uses a wheelchair or motorized chair. This will enable our crew to ensure you have a comfortable cruising experience.
We have limited space on board to store strollers. Highchairs and booster seats are available by request. Please notify the Vista Fleet in advance if you will need space at your table for a stroller, highchair, or booster seat. In order to ensure a correct passenger count, it is important that we know in advance exactly how many passengers will be in your group, including infants and toddlers.
Our cruises are narrated. You will hear the exciting history of the Twin Ports Harbor and learn about the many foreign and Great Lakes ships that are in port. Narration will focus on the highlights of the tour during meals.
The boat leaves from the waterfront dock at the Duluth Entertainment and Convention Center (DECC). During your cruise you will see grain elevators, coal, taconite and powdered cement docks, lake freighters, tug-boats, and more. We travel throughout the Duluth-Superior Harbor and up the St. Louis River. Depending on the water and time of the year, the cruise includes a trip under the Aerial Lift Bridge, onto Lake Superior.
The dock is located on the harbor side of the Duluth Entertainment and Convention Center (DECC). Visit our location page for more information.
The Vista Fleet does not have its own parking lot. We suggest parking in the DECC parking lot. The entrance for the lot is approximately 200 yards north of the Vista Fleet on Harbor Drive. There is a $4/day fee to park at the DECC. Bring your parking stub in to the gift shop for reimbursement with a merchandise purchase.
The Vista Fleet travels in the Duluth-Superior Harbor and St. Louis River, which is very calm water. Our boats proceed onto Lake Superior only if the lake is smooth with very few waves. The boats in the Vista Fleet are very stable and, in most cases, you can barely feel the ship moving.
Coffee, tea, milk, and soda are included in your meal. We have consessions and a fully-stocked bar with draft and bottled beer, mixed drinks, wine and champagne available on our Vista Star cruises.
Everyone is welcome on our cruises unless specified for a special event. Identification is required for alcoholic beverage purchases. Alcohol will only be served to those 21 years of age and older.
The Vista Fleet features family style seating. Tables can accommodate four to six people. We cannot guarantee specific seating, but all tables are great for viewing the sights.
We offer several different party packages that can be added on to any cruise. Please specify when making reservations.
Yes. Call the Vista Shop at 218-722-6218 or toll free at 877-883-4002. Ask our reservation specialist to contact the boat by radio. If the Vista Shop is closed, you can call the Great Lakes Marine Operator for Western Lake Superior at 813-433-2128 and ask for the Excursion Boat vessel Vista Star operating in the Duluth-Superior harbor.
You can book your reservations online HERE or call the Vista Shop at 218-722-6218. Individual reservations require a credit card payment at the time the reservation is made. Schedules, menus, and prices are subject to change. Weather conditions and special circumstances may cause cancellations. If a trip is cancelled, you will be notified by phone and asked if you would like to reschedule to another time/day. If that is not possible, a gift certificate will be issued and mailed to you.
Reservations can be made as late as the day of the cruise, provided there is still space available.
Please mail your payments to:
The Vista Fleet
323 Harbor Drive
Duluth, MN 55802
We accept Visa, Mastercard, Discover, and American Express in the Vista Shop and on the Vista Star.
If you have any other questions, please call the Vista Shop at 218-722-6218. We look forward to seeing you soon!